BreakMetric transforms agent activity into real-time clarity — helping leaders boost productivity, optimize breaks, and predict performance with data that actually makes sense.
Trusted by operations-first teams
Plug into your CCaaS/HRIS tools and pull clean activity signals in hours.
See real-time states, breaks, and adherence issues before they hit SLA.
Trigger nudges, adjust staffing, and coach with context-rich timelines.
Track attendance, punctuality, login events and daily compliance with total clarity.
Monitor live agent states and make decisions with confidence.
Understand behavior trends across teams instantly.
Walk through the real product with your metrics.
Book a demoMap BreakMetric to your staffing and compliance goals.
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